Packing & Postage
If you have any doubts or queries about packing and shipping, we strongly advise you to contact us prior to bidding. We offer an in-house packing and shipping service for suitable items. Successful bidders will receive an invoice by email with the option to request shipping if required. Our postage team will assess the best method of despatch and send you an updated invoice which should be paid by bank transfer by due date and prior to despatch.
For Royal Mail deliveries, we charge for packing a padded bag or small box £7 plus postage at cost, or for packing a medium size box £15 plus postage at cost. For DHL shipping we charge packing at £15 for a medium and £20 for a large box, plus shipping at cost. Packing, shipping and postage costs are all subject to VAT. We can pass on the names of reliable couriers for larger items, paintings, large expensive quantities of glass and ceramics, and other items we cannot ship (see below).
We can undertake overseas packing and postage for smaller items, please enquire.
We aim to despatch items within three weeks of the close of the auction. Please be aware that we despatch in chronological order when we receive instructions from the buyer.
If a request for in-house packing and postage/shipping has been received and we have completed the packing, if that service is then declined, we reserve the right to charge a £7 fee + VAT to cover the time and materials used.
Items we cannot ship: Weapons and edged blades (firearms, swords, knives etc.), Paintings or pictures (or any glazed items), quantities of glass and ceramics or other fragile items and large quantity of books. For these items please enquire with MBE or an alternative courier.
Any packing and handling of purchased lots by our staff is undertaken solely as a service to clients. While we are not professional packers or shippers, your items will be handled with care and packaged to the best of our ability. However, we will not be held responsible for any claim in the event of loss or damage. Alternatively we can recommend professional couriers who are able to offer a fully insured packing and shipping service.